Cosmo Nails & Spa

Privacy Policy

Cosmo Nails & Spa — Freehold, NJ

Who We Are

Cosmo Nails & Spa is a nail salon located at 3333 US Highway 9, Freehold, NJ 07728. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online booking system, AI phone assistant, or website.

Information We Collect

When you book an appointment with us — online, via our chatbot, or through our AI phone assistant — we collect:

  • Name — to identify your appointment
  • Phone number — to send appointment confirmations and reminders
  • Email address — optional, used only for appointment confirmations
  • Appointment details — service, date, time, and technician preference
  • Notes — any special requests you provide at booking

How We Use Your Information

We use your information solely to manage your salon appointments:

  • Sending appointment confirmations and reminders via text or email
  • Allowing you to modify or cancel existing bookings
  • Maintaining your appointment history for our records
  • Contacting you if we need to reschedule due to unforeseen circumstances

Text Message (SMS) Communications

By providing your phone number and checking the consent box at booking, you agree to receive automated text messages from Cosmo Nails & Spa related to your appointments. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance.

We Do Not Sell Your Data

We do not sell, rent, trade, or share your personal information with any third parties for marketing purposes. Your information is used only for the purposes described above.

Data Storage & Security

Your appointment data is stored securely on our private servers. We take reasonable technical measures to protect your information from unauthorized access. However, no system is completely infallible, and we encourage you to contact us immediately if you believe your information has been compromised.

Data Retention

We retain appointment records for up to 3 years for business purposes. You may request deletion of your personal information at any time by contacting us directly.

Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of text message communications at any time by replying STOP

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

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Last updated: May 2026